FAQ

  1. How do I place an order? To place an order, simply browse our online store and add the desired items to your shopping cart. Proceed to the checkout page, where you can review your order and provide shipping and payment information. Once your order is confirmed, you will receive an order confirmation email.
  2. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes other digital wallets. At the checkout page, you can choose the payment option that suits you best.

  3. How long will it take to receive my order? The delivery time depends on your location and the shipping method chosen. Typically, orders are processed within 1-3 business days. After processing, the estimated delivery time within the same country is usually 3-7 business days. International orders may take longer, ranging from 7-21 business days.

  4. Can I track my order? Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number on the shipping carrier's website to monitor the progress of your shipment.

  5. Do you offer international shipping? Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to see if your country is eligible for delivery. 

  6. How can I contact your customer support? We have a dedicated customer support team ready to assist you. You can reach us by email at [[email protected]], or you can use the contact form on our website. We strive to respond to all inquiries within 24-48 hours.

  7. Do you offer size guides? Yes, we provide size guides for our clothing items to help you find the right fit. Each product page includes a size chart with detailed measurements. We recommend referring to the size chart before making a purchase to ensure the best fit.

  8. Are your products ethically sourced? We are committed to ethical practices and strive to work with suppliers who prioritize fair labor conditions and sustainable sourcing. We conduct regular audits and work closely with our suppliers to ensure compliance with our ethical standards.

  9. Can I cancel or modify my order? Once an order is placed, it enters our processing system, and changes/cancellations may not be possible. However, please reach out to our customer support as soon as possible, and we will do our best to accommodate your request if the order hasn't been processed yet.